Privacy Policy
Your privacy is important to us. This document explains how we collect, use, and protect your personal information.
Content
Do you have questions about privacy?
Contact UsThe Government of Atlántico, through its tourism portal VisitAtlántico, is committed to protecting the privacy of users. This Privacy Policy describes our practices for collecting, using, and protecting personal data, in compliance with Law 1581 of 2012 (Colombian Personal Data Protection Law) and its regulatory decrees.
By using VisitAtlántico, you agree to the practices described in this policy. We recommend that you read it carefully.
Information We Collect
We collect different types of information depending on how you interact with our site:
Information you provide voluntarily
- Email (when you use the Trip Planner or subscribe to the newsletter)
- Travel preferences selected in the Planner (days, interests, municipalities)
- Messages and inquiries sent through Jimmy or contact forms
- Comments or feedback on destinations and experiences
Information collected automatically
- Browsing data (pages visited, time spent on site, browsing paths)
- Device information (browser type, operating system, screen resolution)
- IP address and approximate location
- Referral data (how you arrived at the site)
How We Use Your Information
We use the information collected for the following purposes:
- Personalize your experience: Generate itineraries tailored to your preferences, display relevant destinations, and remember your preferred language.
- Improve service: Analyze usage patterns to optimize the site, correct errors, and develop new features.
- Communications: To send you your itinerary by email (if you request it), newsletters (with your consent), and respond to your inquiries.
- Aggregate statistics: Generate reports on tourism trends to help improve the department's offerings.
Jimmy (AI Assistant) and Travel Planner
VisitAtlántico includes artificial intelligence features that deserve special mention:
Jimmy, your Virtual Guide
- Conversations with Jimmy are processed to generate relevant responses.
- We do not permanently store conversation history associated with your identity.
- Jimmy uses Anthropic (Claude) technology to process queries.
- Do not share sensitive personal information in conversations.
AI Travel Planner
- Your travel preferences are used solely to generate the itinerary.
- Email is optional and is only used to send you the itinerary if you request it.
- The generated itineraries can be shared via unique links.
- You can download your itinerary as a PDF without providing any personal information.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience:
| Type | Purpose | Duration |
|---|---|---|
| Essentials | Basic site functionality, language preferences | Session / 1 year |
| Analytics | Anonymous usage statistics (Google Analytics) | 2 years |
| Functional | Remember Planner preferences | 30 days |
You can manage cookies from your browser settings. Disabling certain cookies may affect the functionality of the site.
Sharing Information with Third Parties
We do not sell or rent your personal information. We may share data in the following circumstances:
- Service providers: Firebase (data storage), Anthropic (AI processing), email services, analytics.
- Legal requirements: When required by law, court order, or to protect rights, safety, or property.
- Aggregated data: Anonymous statistics on tourism trends may be shared with government entities in Atlántico.
Your Rights in Colombia (Law 1581 of 2012)
According to Colombian law, you have the following rights:
Access
Find out what data we have about you
Correction
Correct inaccurate or incomplete data
Deletion
Request deletion of your data
Revocation
Withdraw your consent at any time
Consultation
Request information about the use of your data
Complaint
File complaints with the SIC if you believe your rights have been violated.
To exercise these rights, please contact: atencionalciudadano@atlantico.gov.co
Rights of European Union Residents (GDPR)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
Your Rights under GDPR
✓ Right of access
You may request a copy of all the personal data we hold about you.
✓ Right to rectification
You may request that we correct inaccurate or incomplete data.
✓ Right to erasure ("right to be forgotten")
You may request that we delete your personal data in certain circumstances.
✓ Right to data portability
You can receive your data in a structured, commonly used, machine-readable format.
✓ Right to object
You may object to the processing of your data in certain circumstances.
✓ Right to withdraw consent
You may withdraw your consent at any time without affecting the lawfulness of prior processing.
✓ Right to restriction of processing
You may request that we restrict the processing of your data in certain situations.
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: For analytical cookies and marketing communications (you can withdraw your consent at any time).
- Contract fulfillment: To generate and send you personalized itineraries when you use our planner.
- Legitimate interest: To improve our services and detect fraud.
International Data Transfers
Your data may be transferred and processed on servers located outside the European Union:
- Google Cloud (Firebase): Data stored on servers in the US with protection under the EU-US Data Privacy Framework.
- Anthropic (Claude AI): Processing of conversations with Jimmy. Data is processed in the US under EU-approved Standard Contractual Clauses (SCCs).
We take measures to ensure that your data is treated securely and in accordance with this policy and applicable data protection laws.
Exercising Your Rights
To exercise any of these rights, please contact us at atencionalciudadano@atlantico.gov.co. We will respond to your request within 30 days.
If you are not satisfied with our response, you have the right to file a complaint with the data protection authority in your country. In Spain, you can contact the Spanish Data Protection Agency (AEPD).
Data Security
We implement technical and organizational measures to protect your information:
- SSL/TLS encryption on all communications
- Secure storage on Firebase servers (Google Cloud)
- Restricted access to personal data only to authorized personnel
- Regular security monitoring and updates
- Regular backups
Note: No system is 100% secure. If you detect any vulnerabilities or have security concerns, please contact us immediately.
Data Retention
We only keep your information for as long as necessary:
- Browsing data: 26 months maximum (aligned with Google Analytics)
- Newsletter emails: Until you unsubscribe
- Shared itineraries: 90 days from creation
- Conversations with Jimmy: Not permanently stored
Minors
VisitAtlántico is a tourist information site suitable for all ages. We do not intentionally collect personal information from children under the age of 14 without the consent of their parents or legal guardians.
If you are a parent or guardian and believe your child has provided personal information, please contact us to have it removed.
Changes to this Policy and Contact Information
We may update this Privacy Policy periodically. Significant changes will be notified by a prominent notice on the site. We recommend that you review this page regularly.
Contact Information
Responsible:
Government of Atlántico - Department of Tourism
Address:
Calle 40 No. 45-46, Barranquilla, Atlántico, Colombia
Email:
atencionalciudadano@atlantico.gov.co
Official website:
www.atlantico.gov.co